Yesterday, Michèle McDonald from TravelMarketReport.com offered some great insights into how exactly why the word “graphical” has been a negative one to agents in the past and exactly how/why Sabre Red is different.
Anyone who uses technology at work knows that the five most frightening words in the English language are: “We are upgrading your system.” So it’s not surprising that some travel agents look upon Sabre’s plan to replace MySabre with a new platform called Sabre Red Workspace with some trepidation.
For some agents, it’s the “G” in GUI – graphical user interface – that is the most troubling element of the switch. The green screen emulator is often perceived by new entrants into the industry who have grown up with the consumer-friendly, point-and-click interfaces of online travel agencies and supplier sites, as an anachronism, a vestige of legacy systems.
But few existing GUIs can accomplish the kind of sorting and filtering of information that an agent can perform easily on a green screen.
Check out the full article here.
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